Support centre

Premium removes the daily new-word limit. The free plan provides 5 new words per day, per language, plus 3 initial bonus words. Reviews remain available. During the version transition, the limit may not yet apply; check your balance in the app.

In iOS version 1.5.0, open Profile > Langualy Premium. Choose monthly or yearly and confirm with the App Store. To restore, use the same Langualy and Apple accounts used for the purchase and tap Restore purchases.

On iPhone, open Settings > your name > Subscriptions > Langualy. Cancel at least 24 hours before renewal. Deleting your account or uninstalling the app does not cancel billing. Request refunds from Apple at reportaproblem.apple.com; applicable statutory rights are preserved.

Check your connection and the Langualy account used for the purchase. Open Premium, refresh access if offered or tap Restore purchases. Pending purchases require Apple approval. If the issue persists, contact help@langualy.app; do not send passwords or card details.

You do. The account is what keeps your progress from one day to the next. You can create one with an email and a password, or sign in with Apple or Google without creating a password.

On the sign-in screen, tap “Forgot my password”. You will get an email with a link to create a new one. If you sign in with Apple or Google, your account has no password: access is recovered through Apple or Google.

Yes, under Profile and settings.

Under Profile and settings, in the delete account option. The app asks for a confirmation word — and the password, if the account has one — and shows on that same screen how long the account can still be recovered. Accounts created with Apple or Google are not asked for a password.

Eighteen. Content may include slang and adult expressions when they are relevant to learning, always with the matching label.

First you discover new words until you hit the goal for the day. Then come the reviews that spaced repetition has made due.

No. The order is fixed, from the most used words to the least used — that is what guarantees every sentence only uses vocabulary you have already seen.

Yes, under Profile and settings.

It is the sum of the words you declared you already knew and the words you learned in the app that met the consolidation criteria.

No. The day streak restarts, but no word is lost and there is no penalty for being late.

You can. After the goal you keep reviewing, and you can discover new words if you want to.

Brazilian Portuguese at launch. The language you study is American English; Spanish and French appear as what comes next, with no date yet.

Reading, shadowing (speaking), writing and dictation (listening), in that order. Every word goes through all four on the day it enters your study, and has independent progress in each of them.

In reading, you choose according to how much effort the answer took, and each button shows how long until the word comes back. In dictation, shadowing and sentence writing, the rating comes out of the correction itself.

It does. Each word with an official sentence goes through stages: building the sentence from blocks is corrected on the device itself; writing the sentence from its translation goes through an artificial intelligence service, which checks whether the English says what it should. In the last stage come other sentences with the same word, one per review, and that is where you choose under Profile → Writing correction how demanding the correction is: Easy, Intermediate or Hard. On items with no sentence, where you simply write the word, you rate yourself and nothing leaves the device.

Because writing now grows with you. Each word with an official sentence goes through three stages — building the sentence from blocks, writing the sentence from its translation and writing other sentences with the same word — and each correct answer moves the word to the next stage. Words you were already studying also start with the blocks. Until it reaches the last stage, each word comes back once a day, and your progress in the other skills does not change.

The card comes back at the end of the same session so you can try again, in any exercise. If you get it wrong again, it moves to the next day.

The comparison happens on your device, word by word. Capitals, final punctuation and repeated spaces are ignored; a one-letter difference shows up as a likely typo.

In the shadowing exercise, tap “Não posso falar agora” (I can’t speak now). Pronunciation leaves your sessions for one hour and then comes back on its own, without counting as a mistake. The pause applies only to the device where you turned it on.

In the dictation exercise, tap “Não posso ouvir agora” (I can’t listen now). Listening exercises leave your sessions for one hour and then come back on their own, without counting as a mistake. The pause applies only to the device where you turned it on.

After revealing the translation, tap “A tradução parece errada?” (Does the translation look wrong?) at the bottom of the card. The report goes to our team to review the word, with nothing you answered, and it does not change your rating.

No. The session only moves forward: after answering, tap “Próxima” (Next). If you want to leave an exercise for later, tap “Pular exercício” (Skip exercise) before answering — it comes back in another session, without counting as a mistake.

It comes back in another session. Skipping does not penalise the spaced repetition calculation.

Words and sentences have official audio prepared before publication. No voice is generated during the session.

Not yet. In this version the audio only plays at normal speed.

Yes, under Profile and settings.

Check the volume, your device’s silent mode and your connection. If it persists, write to us and tell us which exercise it happens in.

A daily reminder at the time you choose, and a heads-up when reviews are available.

Under Profile and settings, or directly in your device settings.

You can. Open your device settings, find Langualy and turn notifications on.

What learning needs to work: email, display name, progress per language, word states, ratings and preferences.

No. When you ask for the analysis, the recording is sent to a transcription service and comes back as text; neither the audio nor the transcript is stored. On the device, the file is deleted when you re-record, move on, skip or leave the exercise.

In writing, the automated correction service receives the sentence you write from its translation (unless it is exactly the official sentence) and the sentence you create, with its meaning in Portuguese; building the sentence from blocks is corrected on the device. Your shadowing recording goes to the transcription service. In both cases only the content of that exercise is sent — no name, no email, no history. The recording is not stored; the English sentence from the last two stages is kept without your account, so that whoever writes the same thing is corrected right away.

They do not become history. They are kept only while you are on that card and are discarded straight after — unless you dispute the correction, in which case the content is stored for our team to review.

Yes, under Profile and settings.

You can reset your progress or delete your account. Both options live under Profile and settings.

Check your connection and try again. Session content is downloaded when the study starts.

The app tells you and picks up where you left off as soon as the connection returns.

Check whether Langualy has microphone permission in your device settings. Without it you can skip shadowing at no cost at all.

Write to us with the word and its position. Content fixes go out in the next updates.

Use the support email and tell us what happened, your device model and your system version. The more specific, the faster we can help.